MOSS WOOD PRIVACY COLLECTION STATEMENT
Moss Wood Pty Ltd (Moss Wood) believes privacy is an important right of individuals. Moss Wood takes steps to protect your personal information from misuse and to use your information only in the ways described in its privacy policy and in accordance with the Privacy Act 1988 (Cth) and, where applicable, the European Union’s General Data Protection Regulation.
Collection of your personal information
The personal information we collect from you when you purchase products online from Moss Wood may include your:
- name;
- the name of the company for whom you work (if applicable);
- age or date of birth;
- credit card information;
- address;
- contact number; and
- email address.
We may also collect any additional personal information you choose to provide when placing an order, such as any additional personal information you include in any “delivery notes” you provide.
Use of your personal information
The personal information we collect from you may be used:
- to allow us to fulfil our obligations under the contract of sale to you, including processing your payments and delivering your order; and
- any other purposes related to the above or otherwise necessary to give effect to the purpose listed above.
We will not use your personal information for any other purpose, and will not disclose your information to any third parties other than in accordance with the terms of our privacy policy or as otherwise authorised by law.
If you fail to provide some or all of the personal information that we request from you, we may not be able to effect delivery of your order.
Disclosure of your personal information
Moss Wood is the only controller of the personal information which we collect form you. When you provide us with your personal information, no entities other than Moss Wood will determine how that information will be used.
It may be necessary for us to disclose your personal information to our employees and third party service providers, such as those that Moss Wood engages to effect the delivery of a product to you, including Stripe, NAB, Get Freighted, Australia Post and Currency Switcher.
We may also indirectly disclose some of your personal information to third parties overseas as we use various third party service and storage entities located overseas including, amongst others, Wordpress, Google Analytics and WP Engine.
Retention of your personal information
We have a policy in place for determining whether we will retain or destroy records of personal information, including a periodical review of the information we hold. We will take reasonable steps to destroy or de-identify the personal information about you which we hold when it is no longer required for a permissible purpose.
Further information
Our privacy policy provides further details on how we manage your personal information, including how you can request access to, or seek correction of, the personal information we hold about you and the options available to you should you have a complaint about how we manage the privacy of your personal information.
You can access our privacy policy by visiting our privacy page or by requesting a hard copy of the policy from us by our contact details below.
If you would like to contact us to obtain more information, please contact us by:
- phone: +61 8 9755 6266;
- e-mail: correspondence@mosswood.com.au; or
- post: PO Box 225, Cowaramup WA 6284
TERMS & CONDITIONS
Please note: Given the value and scarcity of Moss Wood wines and the fact we will always do our level best to replace wine that goes astray during the delivery process we will not authorise any delivery to be left unattended.Wine that cannot be signed for will be carded by Australia Post for delivery at the post office noted on the card. We suggest an alternative might be that the order be delivered to a business address that is attended during business hours.
SCREW-CAP CLOSURES
All wines are under screw-cap closures.
MOSS WOOD MEMBERSHIP
By filling the Member Sign Up Form you agree to subscribe to Moss Wood emails and will receive access to our current member offer of 10% off the standard online wine purchase prices when ordering from Moss Wood Australia. If one of your personally identifiable information changes (such as postal address) or you would like to opt in / out of our phone call option, please update your information by clicking on the “Preferences” link at the bottom of all our emails or contact us by phone or email. If you no longer desire to be a Moss Wood member, you can opt out at any time by clicking on the “Unsubscribe” link at the bottom of all our emails or by contacting us by phone or email. Your details will only be used by Moss Wood for the purpose of services for which you have expressed interest. We will not supply this information to others in ways different from what is disclosed in this statement.
TAXES
Prices are displayed inclusive of Australian Goods & Services Tax (GST). GST will not be applied for international orders that do not require GST to be applied.
SHIPPING
Real time shipping costs are provided to you through our Purchase Basket based on the weight of your order. Please add items to the basket and enter your postcode to see the shipping fee.
Australian deliveries are arranged using Australia Post. Please note that no delivery will be left unattended. International deliveries are available for all countries through Moss Wood’s freight providers Get Freighted and DHL. See shipping conditions here.
CUSTOMS DUTIES & INSURANCE
Quoted prices include freight and insurance. It is the customer’s responsibility to clear with customs and pay any duties incurred on arrival in the destination country.
Moss Wood may have a distributor in your country, please visit our Stockists page to search in your country.