Cookie Policy

Cookie Policy – Moss Wood Pty Ltd

Our Privacy Policy explains our principles when it comes to the collection, processing, and storage of your information. This policy specifically explains how we and our partners deploy cookies, as well as the options you have to control them.

What are cookies?

Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”). Both websites and HTML emails may also contain other tracking technologies such as “web beacons” or “pixels.” These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted.

How we use cookies

We use cookies for a number of different purposes. Some cookies are necessary for technical reasons; some enable a personalised experience for both visitors and registered members. Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action (adding something to your shopping basket/cart, for example). For more information on the choices you have about the cookies we use, please see the Controlling Cookies section below.

Where we place cookies

We automatically set cookies when you visit our website.

Types of Cookie

The table below explains the types of cookies we use on our websites and why we use them.

  • Strictly Necessary: These cookies are essential for our website to perform their basic functions. These include those required to save the contents of your basket/cart when using our online store, applying your member discount when applicable.
  • Functionality: These cookies are used to store preferences set by users.
  • Analytics and Performance: Performance cookies collect information on how users interact with our website, including what pages are visited most, as well as other analytical data. We use these details to improve how our website functions and to understand how users interact with it.
  • Advertising: These cookies are used to display relevant advertising to visitors who visit our website, as well as to understand and report on the efficacy of ads served on our website. They track details such as the number of unique visitors, the number of times particular ads have been displayed, and the number of clicks the ads have received. They are also used to build user profiles, including showing you ads based on products you’ve viewed or acts you have taken on our (and other) websites. These are set by trusted third party networks, and are generally persistent in nature.


Below are examples of the cookies set by Moss Wood, with explanations of their purpose. Please note that this is not an exhaustive list, but rather aims to be representative. Information about cookies that may be set by third parties, such as our ads partners, is below.


  • fr***: Our website uses Facebook’s pixel, a service that lets us measure, optimise and build audiences for our advertising campaigns. You can find out about Facebook’s cookies here.

Analytics and Performance

  • utma / utmb / utmc / utmt / utmz / ga / gat / gid: Our website uses Google Analytics, a service which gathers information that helps us understand how visitors interact with our website. You can find out about Google Analytics’ cookies here.
  • _hj***: Our website uses Hotjar, a service which gathers information that helps us understand how visitors interact with our website. You can find out about Hotjar’s cookies here.

Strictly Necessary

  • aelia_cs_selected_currency: Used in order to determine which currency is being used when a user visits our online store. Set immediately on page load and retained for 24 hours to remember the visitor’s nominated currency.
  • woocommerce_items_in_cart / woocommerce_cart_hash / wp_woocommerce_session*** / member_pricing_applies: Stores details of your session when purchasing online from Moss Wood.


  • dgd_scrollbox-***: Used to remember whether or not you have dismissed one of the popup banners displayed on our website (such as the “member login” popup).
  • cookieyes-consent: Remembers the state of visitor acceptance to the cookie usage banner.

Please note that this section is not intended to be exhaustive, but rather aims to be representative.


You may see a cookie usage banner when you visit our website, which informs you that our website uses Cookies. We’ll display the banner to you periodically to keep you informed. If you wish to restrict the use of cookies or completely prevent them from being set, please see the section below.

Controlling Cookies

Visitors may wish to restrict the use of cookies or completely prevent them from being set. Most browsers provide for ways to control cookie behavior such as the length of time they are stored – either through built-in functionality or by utilizing third party plugins. If you disable cookies, please be aware that some of the features of our service may not function correctly. To find out more on how to manage and delete cookies, visit For more details on your choices regarding use of your web browsing activity for interest-based advertising visit (EU based) or (US based). On a mobile device, you may also be to adjust your settings to limit ad tracking. You can opt out of Google Analytics by installing Google’s opt-out browser add-on.

Contact Us

If you have any questions about our use of cookies, you can find the most relevant contact details in our Privacy Policy.


We would like to thank Automattic for generously allowing us to use their Cookie Policy as a basis for the Moss Wood cookie policy.