Shipping conditions

Wines

Carton and order size

Our shipping providers (Australia Post and Get Freighted) charge us based on the total weight of the order and the number of cartons.

We can pack up to twelve 375ml or 750ml bottles into a carton. Each of our 1500ml Magnum bottles is individually boxed and counts as a carton on its own.

If you are looking for the best value in terms of shipping costs, you will find that ordering online in dozens often works out to the lowest rates. Offline orders may have slightly higher shipping costs for orders that are not in dozens.

Delivery within Australia

International Shipping

Shipping Cost & Structure

International shipping is calculated per parcel of 6, 12, and multiples of 12 bottles. If you are looking for the best value in terms of shipping costs, you will find that ordering online 6 bottles, 12 or multiple of 12 works out to the best rates.

Website shipping calculator & destinations requiring a custom quote

Shipping calculator

Our online shipping calculator can give you online rates for your order for most countries.

To get the actual shipping cost for your address, select your wine and in our Shopping Basket simply enter your country and postcode to see your shipping costs.

Special calculation & offline orders

For some shipping destination and depending on current regulations, a special calculation is required and orders have to be placed offline. A message will display on the cart to inform you.

For shipments over five dozen (60 bottles), a special shipping calculation is required and orders have to be placed offline.

The Moss Wood office would be pleased to assist you with an offline order.

You can contact the Moss Wood Office:
By phone: +61 8 9755 6266 (Monday to Saturday – 9am to 5pm Australian Western Standard Time)
By email: mailorders@mosswood.com.au
On our website via the contact form

Standard pricing is displayed including Australian taxes. Orders shipped out of Australia do not have Australian taxes applied - once your country is entered using the Shipping Calculator, international prices will be displayed in the Purchase pages and in the Basket/Checkout page.

Duties and taxes are not included in prices except for deliveries to the USA.
Duties and/or taxes may apply to your shipment, and you will be responsible for these charges prior to your order going through customs.

For deliveries to the USA, our quoted shipping rates DO include duties and taxes (excluding Hawaii, Alaska). We cannot ship to Utah, Kentucky, Mississippi, Delaware, Rhode Island, Arkansas, Alabama & Oklahoma. Deliveries to Hawaii or Alaska require special calculation and orders can only be placed offline.

Our shipping provider does not deliver to China.

An alternative way to order our wines is to place your order with a stockist in the country of delivery. Moss Wood wines are available in many countries and a non-exhaustive list of stockists can be found here. The Moss Wood office would be pleased to assist you and please do not hesitate to contact us.

You can contact the Moss Wood Office:
By phone: +61 8 9755 6266 (Monday to Saturday – 9am to 5pm Australian Western Standard Time)
By email: mailorders@mosswood.com.au
On our website via the contact form

No delivery countries & alternative ways to order
International Prices – Taxes and Customs

Shipping rates in Australia use Australia Post parcel rates from our Margaret River winery.
Your shipping fee is based on the number of parcels and the total weight of your order. Once our online shipping calculator knows your delivery postcode, it will show you the calculated rate for your order.

For shipments over six dozen (72 bottles), please contact us to discuss bulk shipment rates.
Please note that no delivery will be left unattended. In the event a delivery is attempted and the recipient is not at the shipping address, Australia Post will leave a calling card for pick up.

Moss Wood will ship your wine order worldwide, and you can order as many bottles as you like.

Coravin

At Moss Wood, we use Coravin with our wines and we have partnered with Coravin to give our customers access to the best wine saving system to enjoy their Moss Wood wines.

Online orders & domestic delivery

Coravin products are only available to order for domestic shipping when ordered online. If you wish to order Coravin products to be delivered outside of Australia, the Moss Wood office would be pleased to assist you and please do not hesitate to contact us.

You can contact the Moss Wood Office:
By phone: +61 8 9755 6266 (Monday to Saturday – 9am to 5pm Australian Western Standard Time)
By email: mailorders@mosswood.com.au
On our website via the contact form

Multi-orders and shipping

For wine and Coravin orders, the Coravin products might be shipped separately from your wine.